Valezka Quintero
Project Manager
Valezka Quintero
Project Manager
The Integrated Fare Collection, Fleet Control and User Service System (SIRCI) is the technological core of Bogotá’s TransMilenio System. Implemented by TransMilenio S.A. as the public authority and operated by the concessionaire Recaudo Bogotá S.A.S., SIRCI enables the efficient integration of fare collection, fleet control, user information, and data consolidation subsystems, ensuring a modern, secure, and citizen-centered transport operation.
The importance of SIRCI in SITP operations
SIRCI transforms the user experience by integrating electronic fare payment through smart cards, real-time management of the bus and BRT fleet, and multichannel user service. Thanks to its robust technological architecture—which includes infrastructure, backup systems, information security, and advanced connectivity, among other elements—SIRCI enables:
According to data published by bogota.gov.co in June 2024, the TransMilenio System recorded an average of 4,033,999 daily trips across zonal, trunk, feeder, and cable operations, supported by a total fleet of 10,559 vehicles (zonal, feeder, and trunk). This volume represents approximately 1.47 billion transactions per year.
- Efficient operational control from the control centers of operating concessionaires and the TransMilenio S.A. operations center.
- Reduced waiting times and improved service quality through route and service scheduling and the integration of operational zones.
- Transparency in fare collection by eliminating cash transactions through the use of smart cards.
- Handling of complaints and claims with full digital traceability.
According to data published by bogota.gov.co in June 2024, the TransMilenio System recorded an average of 4,033,999 daily trips across zonal, trunk, feeder, and cable operations, supported by a total fleet of 10,559 vehicles (zonal, feeder, and trunk). This volume represents approximately 1.47 billion transactions per year.
Supervision: Ensuring compliance and continuous improvement
Having supported this project through different stages, the recent contract award reaffirms institutional trust in the supervision interventoría, liderada por C & M Consultores S.A.S., para garantizar que el concesionario cumpla con las obligaciones contractuales del SIRCI. Esta actividad incluye, entre muchas otras:
In addition, the supervision process promotes continuous improvement through periodic reports and coordination with both the Concessionaire and the Managing Authority, ensuring compliance with contractual requirements and the implementation of preventive and/or corrective actions to address operational contingencies inherent to a system of this scale and complexity.
SIRCI is not merely a technological tool; it is a strategic component that enables Bogotá D.C. to move toward a smarter, safer, and more user-focused mobility system. Supervision, in turn, acts as a strategic partner to the Managing Authority, ensuring that this promise is fulfilled on a daily basis through technical rigor and a strong commitment to citizens.
- Verifying compliance with technical specifications for all SIRCI components in buses, stations, terminals, and recharge points.
- Monitoring service level indicators related to fleet control, fare collection, and user service.
- Auditing databases associated with the fare collection, fleet control, and user service subsystems (SISU).
- Assessing information securityto ensure data integrity, availability, and authenticity.
- Conducting connectivity and infrastructure testing,including simulations such as mystery user exercises.
In addition, the supervision process promotes continuous improvement through periodic reports and coordination with both the Concessionaire and the Managing Authority, ensuring compliance with contractual requirements and the implementation of preventive and/or corrective actions to address operational contingencies inherent to a system of this scale and complexity.
SIRCI is not merely a technological tool; it is a strategic component that enables Bogotá D.C. to move toward a smarter, safer, and more user-focused mobility system. Supervision, in turn, acts as a strategic partner to the Managing Authority, ensuring that this promise is fulfilled on a daily basis through technical rigor and a strong commitment to citizens.
